Who we are
The Grace of Living website address is: https://graceofliving.com/. If at any time you have a question about anything contained in this Privacy Policy or a general query on privacy, please contact us here.
Information We Collect
Personally Identifiable Information
Voluntary submissions of personally identifiable information can occur for various reasons, such as if you request to receive information about our services, if you subscribe to one of our mailing lists, when you place an order with us, when you communicate with us, when you enter information into our software or forms, when you provide feedback through one of our surveys, when you register or create an account at one of our websites, or when you visit one of our websites. If you subscribe to one of our mailing lists, We generally collect your name, email address, and optionally your telephone or other information if you provide it to us so we can customize your experience and better serve your needs.
In order to serve our customers, we collect personally identifiable information, like names, addresses, phone numbers, email addresses, personal preferences, demographic information when provided by you (like language, gender, age), business information, business plan strategy, chat conversations within our software and forums, and sometimes credit card and related billing information when such information is voluntarily submitted by our visitors. Your credit card information is not stored by us and is instead passed directly to our merchant processor.
If you purchase a consultation, or if you join a program or training which includes a consultation, we collect additional data through a wellness questionnaire. This questionnaire covers the details of your past and present health in order to provide you with a thorough consultation and steps to improve your health and well-being.
If you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and We may track personally identifiable information about you that is shared with us by that third-party site according to their policies (such as your name and email), as well as aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
We will only use your personal information for the following purposes: (1) to deliver the products and/or services to you that you have requested from us (and when applicable, from third parties who offered you a special offer through us that you signed up to receive); (2) to validate your compliance with the terms and conditions; (3) for content improvement and feedback purposes; (4) to reach you, when necessary, regarding your use of the website or product(s); (5) to offer you product upgrades, services, and other training courses that may be of interest to you; (6) facilitating your participation in our groups and programs; (7) providing you with newsletters, updates, targeted advertising, and special offers; and (8) for the few situations described below to better serve you.
We may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with law or legal process or if requested by duly authorized public authorities; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Us; (d) protect and defend the rights or property of us, or our affiliated companies, their employees and agents; (e) enforce our terms of use; (f) protect against fraud or other illegal activity or for risk management purposes; (g) permit Us to pursue available remedies or limit the damages that We may sustain; (g) act in urgent circumstances to protect the personal safety of our customers and/or users or the public at large.
Except as set forth in this Privacy Policy, We will not share your personally identifiable information with third parties unless you have given us explicit permission to do so, such as in order to fulfill a third-party offer that you have accepted from us. By permitting us to collect this information, you will be able to receive information on other products and services that may be of interest to you, including related third-party offers that we may send to you. You also enable us to personalize your experience with us so that we can provide you with the highest quality of service. We may also use this information to contact you about joint venture opportunities if it appears that you would be a suitable joint venture partner. If we should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then we are entitled to share the personal information and all other information you have provided through the products and services to potential and subsequent business and merger partners.
By submitting your email address on this website, you agree to receive email from us (and when applicable, from the third party you also agreed to receive the special offer from). You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email.
By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook or Google, where we display custom advertising to specific people who have opted-in to receive communications from us.
If you wish to stop seeing ads from us on Facebook, you can also customize the ads you see on Facebook within your facebook account settings.
Other ad platforms we may use in the future have similar ways you can turn off any ad from us to stop seeing it.
We also collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Non-Personally Identifiable Information
We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better. For example, we may use such data to tailor our advertisements, develop proper survey questions, improve our business, etc.
As another example, we may use session and persistent “cookies,” session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), the Facebook Conversion API, third-party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable or other aggregated information about site visitors.
Cookies are text files that are used by your computer’s web browser to store your preferences and enable us to enhance your user experience with our website. Third-party retargeting networks may also use cookies to display our advertisements to you on other sites. You can learn more about opting out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our website or the web-hosted software that runs on our website.
Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g., city, state, and county) associated with the applicable IP address.
As noted above, if you visit this website with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may also track aggregate data about the number of visits to this website with an open ID, the number of items “liked” on this website, or items on this website that you choose to share with a third-party social media site.
Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device.
Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
For Tax Calculation Purposes:
Data used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, the value of shipping, and destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
Data synced: For payments, we send the purchase total, currency, and customer billing information to the respective payment processor. For more details, please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy). For automated taxes, we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information.